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A suspected cyber attack disables Migri’s chatbot

The Finnish Immigration Service (Migri) suspects that the queuing function of the Kamu chatbot in the agency’s online services has been used for purposes other than tracking the applications of applicants or employees, Migri said in a press release on Wednesday .

However, customers’ personal data has not been compromised.

Kamu is the chatbot of the Finnish Immigration Service, which is available in Finnish and English on the Finnish Immigration Service website and the Enter Finland online service.

Kamu’s Queue feature is intended for customers and employers to check the status of their own applications or those of their employees in the processing queue. Since May 17, the queue feature is no longer available.

The processing of Migri customers’ permits has been extensively monitored using the Kamu queuing feature.

The Migri is investigating the case in collaboration with other authorities.

Each application or other case submitted to the Finnish Immigration Service is given a unique agenda number. The journal number is the identifier used for the case during its processing. For example, if one customer has two pending requests, both requests will have their own calendar numbers.

The agenda number does not contain any personal information about Migri customers. The agenda number may also not be misused. The Kamu chatbot is not technically connected to the handling of cases by the Migri. Instead, the answers are based on statistical data.

“This situation requires no action from our customers and you do not have to worry about your personal data. The issues with the queue function also have no effect on the processing of applications,” says Harriet Mallenius, Customer Experience Director at Migri.

The Migri is working to enable the secure queue position tracking feature as soon as possible.

In the meantime, customers will be kept informed of the progress of their application process as normal via automatic messages and the Enter Finland online service.

Customers can also assess the duration of their application processing using the Processing Time Checker on Migri.fi.

“This is an unfortunate situation as the Kamu queue feature is a popular way to track request processing. However, we prioritize the safety of our customers and Kamu can still answer our customers’ frequently asked questions. We are currently developing compensation methods that will allow customers to assess the completion of their permit decision,” said Mallenius.

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